Privacy policy

At LENOO – Wine & More, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you make a purchase or attempt to purchase, we collect:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

b. Payment Information

We do not store your card details. All payments are processed securely through trusted third-party payment gateways.

c. Device Information

Automatically collected from your device:

  • IP address

  • Browser type

  • Cookies

  • Site interaction data

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you regarding your order

  • Provide customer support

  • Improve our website and user experience

  • Send marketing emails (only with your consent)

  • Prevent fraud and protect our platform

3. Sharing Your Information

We only share your information with:

  • Payment processors to complete your orders

  • Shipping partners to deliver your items

  • Analytics tools (such as Google Analytics) to understand website performance

  • Legal authorities if required by law

We never sell or rent your personal information.

4. Cookies

We use cookies to:

  • Improve website performance

  • Keep your items in the cart

  • Analyze visitor behavior

  • Personalize your shopping experience

You may disable cookies through your browser settings.

5. Data Security

We implement strict security measures to protect your personal information. Although no online system is 100% secure, we take all reasonable steps to keep your data safe.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold

  • Request corrections

  • Request deletion

  • Opt out of marketing emails

  • Withdraw consent at any time

To exercise these rights, contact us at:
📧 support@lenoo.com (or provide your email)

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

📧 support@lenoo.com
📍 Customer Support – LENOO: Wine & More