Frequently Asked Questions
1. What regions do your wines come from?
All our wines are exclusively sourced from Sicily, crafted by Colomba Bianca, a winery with generations of heritage.
2. How long does shipping take in Florida?
Orders are typically delivered within 3–5 business days across Florida.
3. Can I ship to other states?
At launch, shipping is limited to Florida, but we plan to expand to other U.S. states in the near future.
4. How do I know my wine is authentic?
Each bottle comes with a guarantee of authenticity and is sourced directly from our trusted winery partners.
5. What payment methods are accepted?
We accept Shopify Payments, PayPal, Apple Pay, and Google Pay for secure checkout.
6. Can I return my order?
Yes! We offer free returns within 30 days of purchase if the product is unopened and in original condition.
7. How should I store my wine?
Store bottles horizontally, in a cool and dark place, ideally between 50–60°F, away from direct sunlight and vibrations.
Contact Us
1. What regions do your wines come from?
2. How long does shipping take within Florida?
3. What payment methods are accepted?
4. How can I earn rewards and use them at LENOO?
5. Can I send my order as a gift?
6. Can I purchase a gift certificate?
7. Can I order over the phone or via email?
Customer Support Business Hours
Monday - Friday: 9am - 5pm
Weekends: Closed
You can contact us via email at info@lenoo.store. We will aim to get back to you within 1 business day (excluding public holidays & weekends).
